Reflecting on 2023:’s Key Investments and Enhancements

As the year 2023 draws to a close, we at want to extend our heartfelt thanks to our valued customers for their unwavering support and continued dedication to our platform. Your engagement and feedback have been crucial in guiding our developments and enhancements. It’s been a journey of continuous innovation, fueled by our entire team’s commitment to enhancing customer experience and engagement.

This year has been particularly exciting for us. We’ve introduced a range of new features and improvements, significantly elevating the capabilities of our platform. These advancements not only bolster the robustness of our services, but also ensure that your investment in continues to yield substantial returns. In case you haven’t had the chance to explore all the updates (check out our release notes!). 

I wanted to recap just a few of the areas of product investment. Our focus has been on refining your monitoring experience and enhancing observability for your websites and critical services. Additionally, we’ve made significant strides in improving communication through our Status Pages. We know how important our entire platform is to you and we are invested in continuing to expand all areas of our product in 2024.

Join us as we look back at these top areas of investment in 2023, which demonstrate our commitment to providing you with a superior monitoring solution. Your trust in fuels our passion for continued excellence and we’re eager to continue this journey with you into the future.

  1. Get Started Faster. Improved Subscription Management Experience

In our continuous quest to elevate your experience, we’re excited to announce significant improvements to our subscription model. This year, we’ve diligently worked to streamline and simplify our subscription process, ensuring it’s more intuitive and user-friendly. But that’s not all – we’ve maintained the flexibility of our add-on model and the autonomy of our fully self-service platform.

Your feedback has been our guiding light. We’ve listened attentively and acted to enrich your experience, accelerate your time to value and optimize the purchasing process. But our journey doesn’t stop here. We remain committed to continuously refining our subscription management system and enhancing the overall value we offer to you, our valued customers. Stay tuned for more exciting updates as we further tailor our services to meet your evolving needs.

  1.  Massively Expanded Observability Network

Expanding Our Reach: The Growth of’s Observability Network

Responding to your needs for greater visibility, we at have taken significant steps to expand our monitoring probe network. As enthusiasts in the field of monitoring, we understand the importance of comprehensive coverage. We’re thrilled to share that our observability network has experienced remarkable growth, scaling from less than 50 points of presence to over 70 locations in just a few months.

But our vision extends beyond these achievements. Looking ahead to 2024, we are committed to further expanding our network. This expansion will not only enhance our coverage in North America but also extend our reach into international markets, ensuring you have the global visibility you need. Stay tuned as we continue to broaden our visibility and bring you even more comprehensive monitoring solutions.

  1. New PageSpeed Check Type & Synthetic Monitoring Checks

We are excited with the tremendous response to our new PageSpeed checks witnessing rapid adoption and immense success among our customers. This enthusiastic reception has spurred us to further enhance these checks. These enhancements are designed to provide deeper insights into your webpage’s performance and security, offering you a clearer understanding of how to optimize your online presence.

In addition, we are proud to position ourselves as a leader in synthetic monitoring. We have recently upgraded our synthetic monitoring features, now including support for 2FA login – a capability that sets us apart in the market. Moreover, we have integrated support for micro-transaction checks, a unique feature within our platform. This advanced functionality enables the detection of brief outages in login flows, occurring within a minute or less. It is a critical tool to ensure the seamless functioning of your most vital customer transactions.

  1. New StatusPage Integrations – Endpoints for Everyone and Everything!

Our team has been hard at work enhancing various aspects of this area of the platform, ensuring it offers exclusive and essential features that you won’t find anywhere else.

As we move into 2024, you can expect even more exciting developments. We’re focusing on enhancing the styling options of StatusPage, providing a more tailored and visually appealing experience. Additionally, we’re integrating more functionalities, further streamlining your communication channels. Our goal is to make your incident response process as efficient and effective as possible, reducing downtime and improving communication clarity.

Stay tuned for these advancements as we continue to refine and evolve our StatusPage product, reinforcing our commitment to providing a superior communication platform that only can provide.

  1. Enhanced Mobile Applications – Respond Anywhere, Anytime

At, we are proud to be among the select few offering comprehensive native iOS and Android applications. These apps are crucial for operations, IT, SRE/DevOps professionals who need to stay informed about their site’s status in real time. Our mobile applications (FREE!) enable you to respond swiftly to outages, ensuring minimal downtime and enhanced operational efficiency.

Key features like push notifications and enhanced login support, including SSO and 2FA, ensure your account remains secure while providing immediate outage alerts. This year, we’ve introduced several significant enhancements to our mobile apps, such as subaccount support and we’re excited to say that this is just the beginning.

These mobile app enhancements are part of the over 100 major updates we have rolled out across our entire platform and application stack this year. But our journey of innovation is far from over.

Looking forward to 2024, we’re so excited about the new developments in store. You can expect to see a range of new UI/UX enhancements, additional features in StatusPage and new role-based permissions. Plus, there are some groundbreaking new capabilities that we arere eager to unveil – but for now, they remain our little secret!

Wishing you all a wonderful holiday season and a Happy New Year from everyone at! We can’t wait to continue this journey with you into 2024 and beyond.

Jonathan Franconi

CEO & Head of Product  

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Jonathan Franconi is the Chief Product Officer for

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