Introducing Uptime.com’s New UI
We want to begin this post by thanking our long-time Uptime.com members for bearing with us through the transition to our new user interface. You have no doubt noticed the changes. The adjustments to the UI are small, but some important features are now in a different place. Our intent was a more intuitive design. Today, we’ll walk you through some of our most important decisions in this post.
First, we’ll document some changes to be aware of. We’ll end with some thoughts on the redesign, and some ways the new Uptime.com UI will make your website and app monitoring easier than ever.
Here are the most important changes and adjustments to the UI.
The first change I would like to bring attention to is one that helped me immensely: our support page is now accessible from your Dashboard. Previously, it took a few clicks to get to this resource.
The support page’s accessibility highlights our focus on creating practical training articles that teach both novice and experienced users to better utilize Uptime.com. We’ve published our final “Basics” article in this series, and encourage you to take a look for some ideas on use cases for various Check Types.
The biggest change is that navigation has been moved to the left, which we did to make Uptime.com similar to other web applications and provide a more natural user experience. If you already had active checks before the transition to the new UI, Uptime.com’s Dashboard includes an overall ratio of uptime for all of your checks, alongside links to quickly view which checks are up or down.
Your new dashboard shows the average response time of your checks, a helpful indicator when working on many facets of a single website. If this number increases, you may have downtime or caching issues you aren’t aware of. Even if individual checks look okay, this alert may indicate server speed is slowing.
Monitoring and Reports
Next, we want to discuss the difference between Monitoring and Reports.
Monitoring is the active part, where your checks are housed. Visit Monitoring to add a new check or edit an existing one, so you track the performance of important infrastructure.
The Reports section is where you review data related to checks not accessible on the dashboard.
Along with this subtle change comes a reorganization. All major checks, including the Speed Test, Domain Health, and Global Uptime checks, are now available under Monitoring. The Uptime.com Widget has moved to the Reporting menu. Please feel free to use the widget to build trust and market to new clients. It reports your ratio of uptime, reassuring visitors that you’re always available.
The Alerts menu is now called Notifications, a better indicator of what you might find there. We’ve kept the Alerts reporting functionality for all incident information. You can edit your Integrations, and find links to the app store to download our mobile application in the Mobile Apps menu. We’ve preserved functionality to arrange and add contact groups, as well as edit specific contact information in the Contacts section.
As we said earlier, our focus is on making Uptime.com work harder for you. We hope the Notifications menu is a more intuitive approach to quickly configure how you receive critical server uptime information.
Settings, Billing, and Support
Account is no more, replaced with three sections to access your account information faster: Settings, Billing, and Support.
Settings contains Users, API, SSO functionality, and the Audit Log. These tools mostly affect the administrative experience of Uptime.com.
Billing functionality, meanwhile, has been separated into its own submenu. Specific links also provide some billing support that we think account managers will find useful. You can check how many of your account’s allotted services are in use, as well as some other helpful statistics to ensure you’re getting a good value.
We are still adding to Support documentation, and there is some dust to clean up, but it is now accessible on your Dashboard via the Settings menu. We appreciate your patience with us as we work to update our documentation to match the sitewide changes, and to provide a better experience for you. These updated documents will provide interesting use cases to consider when reviewing Uptime.com functionality, and, most importantly, that they will assist you in solving issues.
The Servers page is now called Probe Servers, and has been moved to the Support menu. Probe Servers provide detailed information for the web and IP addresses that Uptime.com is monitoring. This useful page may have been overlooked in its previous home, Monitoring, where users would often see critical check data first.
We’ve also made it easy for you to contact us in case something isn’t quite right on your end. Please feel free to use it as needed.
Check screens are better at visualizing uptime and periods of high latency that affect the customer experience. This information was always available via Uptime.com, but check pages got a visual overhaul aimed at conveying key statistics faster. This change is intended to assist IT staff in analysis while avoiding the need to sift through mountains of unnecessary text.
Two graphs tell you the ratio of downtime and report response time over a specified time range (default time interval is 24 hours). An alert log at the bottom of the page details quick reports of downtime. It’s now easier to pinpoint the check that failed for three hours as opposed to three minutes.
We’ve done more work connecting you to check data that means the most to you. For a small site owner, Uptime.com is an important function that is largely set and forget. When you need to return, actionable data is available to you upon login. That’s why the dashboard now links specifically to either all added checks or to the down checks likely requiring your attention.
Some Final Thoughts
Our feeling behind this design was to streamline access to our most important tools. IT professionals are busy, and we want to get your checks up and running as soon as possible, with the option to access more in-depth data as you need it.
These changes are light but still meaningful.
Minute-by-minute Uptime checks.
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