Uptime.com Blog

Case Study: McKenzie Intelligence Services

Introduction

McKenzie Intelligence Services (MIS) is a company specializing in damage assessment post-disasters. Their platform, the Global Events Observer (GEO), offers comprehensive coverage of natural and manmade disasters worldwide, such as hurricanes, floods, civil unrest, and rioting. MIS provides an expert-assessed view of the world through analysts who analyze various imagery sources, including satellite and street-level imagery. This multi-layered approach enriches the platform, offering clients a detailed and precise risk assessment of damage following events like earthquakes.

Challenges

Need for a Website Monitoring Solution

MIS’s client base comprises regulated enterprise clients who demand extremely high reliability, with an uptime requirement of 99.99%.

• The urgency of this need became apparent with the onboarding of Andrei Nita, the new Head of Technology, on July 3rd, 2023. The very next day, he prioritized implementing a reliable website monitoring solution.
• MIS had prior experience with Uptime.com and valued its ease of setup, which prompted them to choose it again.
• The setup included a publicly accessible status page with a detailed history to maintain transparency with clients and ensure constant performance monitoring.

Key Considerations for a Monitoring Provider

• Ease of Setup: Crucial for quick deployment and integration.
• Appropriate Pricing: Necessary for budget management.
• User-Friendly Interface: Important for ease of use by the team.
• Low Call Frequency: Essential for minimizing resource utilization with monitoring checks every minute.

Solutions

Discovery of Uptime.com

MIS was already familiar with Uptime.com from previous experience and had found it superior compared to alternatives that were found to be subpar considering the implementation efforts and high costs associated with the platform.

Reasons for Choosing Uptime.com

• User Experience: Notably better than competitors.
• Lower Learning Curve: Facilitated faster adoption by the team.
• Better Pricing Plan: Flexible and tailored to meet specific needs.
• Flexible Pricing Options: Custom plan was approved by the CEO of Uptime, adding significant value.

Leveraging Uptime.com

• Performance Monitoring: Continuous assessment of website performance.
• Monitoring Checks: Regular and frequent checks to ensure uptime.
• Status Page: Publicly accessible status page for client transparency.
• Alerting: Internal alerts to the team for immediate response, not shared with clients.

Results and Benefits

Problem Resolution

• Uptime Reporting: Uptime.com provides monthly status emails, which are then relayed to clients by the Head of IT.
• Reliability: The platform ensures MIS meets its stringent uptime requirements.

Key Reasons for Partnership with Uptime.com

• Comprehensive Features: Uptime.com’s offerings align well with MIS’s needs.
• Pricing Flexibility: Customizable plans have been a significant advantage.

Most Important Features

• Monitoring Checks and Alerting: Critical for meeting MIS’ strict operational requirements.

Conclusion

McKenzie Intelligence Services successfully leveraged Uptime.com to meet their high reliability standards, ensuring client satisfaction and operational excellence. The ease of setup, user-friendly interface, flexible pricing, and robust monitoring features made Uptime.com an invaluable partner for MIS.

Mishal Alam