• Remote (Mountain or Pacific time zone preferred)
  • Full Time
  • Customer Support
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Technical Support Specialist

Uptime is growing more than 100% YoY and accelerating. We’re hiring across multiple positions. For this role, Uptime needs a technical and service oriented Technical Support Specialist. This role will contribute to Product, Development, Q/A and Sales, but the primary function is to support our very technical Customers. This is a work from anywhere position that requires excellent time management and high responsibility traits. Uptime is collaborative, has interesting and elegant tech and our customers love us If you’re not sure, reach out anyway. We’re a team of unicorns - if you think you are too, tell us why!


  • Providing technical support to clients via email, live chat or phone
  • Conduct client success outreach and product demo calls
  • Join Sales Team on Technical calls for potential clients
  • Assist with QA of internal development for end users
  • Internal support and operation tasks
  • Review and edit content for the marketing site and user-facing support documentation
  • Provide clear product feedback to the company


  • Strong analytical and critical thinking skills
  • Native or Advanced English speaker and writer.
  • Strong written and verbal communication skills
  • Tech-savvy
  • Autodidact (self-learner)
  • Strives for technical correctness
  • Ability to work well with global teams
  • Proficient at resolving problems remotely
  • Self-starter, self-motivated
  • Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
  • Team player and collaborator

Great to have:

  • A passion for technology and its abilities
  • Experience with video or visual mediums
  • Creative collaboration and problem-solving skills
  • Experience with Zendesk

We look forward to hearing from you!

Apply Now