ClickCease
  • Remote
  • Full Time
  • Customer Support
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Technical Support Specialist

Uptime is growing more than 100% YoY and accelerating. We’re hiring across multiple positions. For this role, Uptime needs a technical and service oriented Technical Support and Content Specialist. This role will contribute to Product, Development, Q/A and Sales, but the primary function is to support our very technical Customers. This is a work from anywhere position that requires excellent time management and high responsibility traits. Uptime is collaborative, has interesting and elegant tech and our customers love us https://www.g2.com/products/uptime-com/reviews. If you’re not sure, reach out anyway. We’re a team of unicorns - if you think you are too, tell us why!


Responsibilities

  • Advocate for our Customers
  • Document specific use cases that require an understanding of the product, either via support articles or in blog form
  • Translate complex data into simple graphs and text
  • Providing technical support to clients (via Email, Chat or Phone) Supporting Sales through Free Trial support
  • Social media management - Facebook, LinkedIn, Twitter (e.g. tweeting, community building + engagement)
  • Support Marketing with content
  • Provide clear product feedback to the company ​

Qualifications

  • Strong analytical and critical thinking skills
  • Strong communication and excellent writing skills
  • Experience writing about DevOps, network outages, and infrastructure best practices are a plus.
  • Tech-savvy
  • Self-learner
  • Strives for technical correctness
  • English speaker and writer.
  • Relevant experience or college degree - writing, marketing, communications, engineering, IT, computers
  • Ability to work well with global teams

We look forward to hearing from you!

Apply Now