• Remote
  • Full Time
  • Customer Support
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Technical Support Specialist

Uptime is growing more than 100% YoY and accelerating. We’re hiring across multiple positions. For this role, Uptime needs a technical and service oriented Technical Support and Content Specialist. This role will contribute to Product, Development, Q/A and Sales, but the primary function is to support our very technical Customers. This is a work from anywhere position that requires excellent time management and high responsibility traits. Uptime is collaborative, has interesting and elegant tech and our customers love us If you’re not sure, reach out anyway. We’re a team of unicorns - if you think you are too, tell us why!


  • Advocate for our Customers
  • Document specific use cases that require an understanding of the product, either via support articles or in blog form
  • Translate complex data into simple graphs and text
  • Providing technical support to clients (via Email, Chat or Phone) Supporting Sales through Free Trial support
  • Social media management - Facebook, LinkedIn, Twitter (e.g. tweeting, community building + engagement)
  • Support Marketing with content
  • Provide clear product feedback to the company ​


  • Strong analytical and critical thinking skills
  • Strong communication and excellent writing skills
  • Experience writing about DevOps, network outages, and infrastructure best practices are a plus.
  • Tech-savvy
  • Self-learner
  • Strives for technical correctness
  • English speaker and writer.
  • Relevant experience or college degree - writing, marketing, communications, engineering, IT, computers
  • Ability to work well with global teams

We look forward to hearing from you!

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