ClickCease
  • Remote (Mountain or Pacific time zone preferred)
  • Full Time
  • Customer Support
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Technical Support Specialist

Uptime is growing more than 100% YoY and accelerating. We’re hiring across multiple positions. For this role, Uptime needs a technical and service oriented Technical Support Specialist. This role will contribute to Product, Development, Q/A and Sales, but the primary function is to support our very technical Customers. This is a work from anywhere position that requires excellent time management and high responsibility traits. Uptime is collaborative, has interesting and elegant tech and our customers love us https://www.g2.com/products/uptime-com/reviews. If you’re not sure, reach out anyway. We’re a team of unicorns - if you think you are too, tell us why!


Responsibilities:

  • Providing technical support to clients via email, live chat or phone
  • Conduct client success outreach and product demo calls
  • Join Sales Team on Technical calls for potential clients
  • Assist with QA of internal development for end users
  • Internal support and operation tasks
  • Review and edit content for the marketing site and user-facing support documentation
  • Provide clear product feedback to the company

Qualifications:

  • Strong analytical and critical thinking skills
  • Native or Advanced English speaker and writer.
  • Strong written and verbal communication skills
  • Tech-savvy
  • Autodidact (self-learner)
  • Strives for technical correctness
  • Ability to work well with global teams
  • Proficient at resolving problems remotely
  • Self-starter, self-motivated
  • Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
  • Team player and collaborator

Great to have:

  • A passion for technology and its abilities
  • Experience with video or visual mediums
  • Creative collaboration and problem-solving skills
  • Experience with Zendesk

We look forward to hearing from you!

Apply Now