Because we pride ourselves on listening to our users.

"Quick and helpful customer support, but pricing plans could be more dynamic." - G2 Review

This change has been advocated for by customers and employees. More flexible, less bundled subscriptions allow you to add/customize usage in a self-serve capacity without upgrading to a higher plan tier or going through Sales.

SaaS plans involve multiple fixed package options that vary by features and price. The fixed nature of these plans require users to upgrade to a higher tier if they’ve reached their maximum feature or volume limits.

Our subscription levels are preset with starting features + volume minimums. Users select a level with the base price, features, and volume they need and add features/capacity from there.

Yes. 15% discounts are applied to accounts on annual subscriptions. Users who select our Premium subscription level when signing up for the first time receive 20% off future à la carte usage.

Yes, this will grant you access to more advanced features like Audit Log, SSO, Private Locations, and Subaccounts.

However, adding Premium monitoring at a later date means your account is ineligible for the 20% à la carte discount or higher usage minimums. We strongly encourage users anticipating incremental usage to start at the Premium level when first subscribing to lock-in future savings as needs grow.

Downgrades must be managed by our Support staff to protect against system abuse and violations. Submit a support ticket to get started.

Uptime.com subaccounts and Private Monitoring Locations require Support configuration and aren’t available self-serve at this time. Both are set up within 24 business hours of a ticketed request.

They have the same flexibility and self-serve access that new users have, and can add incremental website monitoring features as their uptime needs grow.

It’s easily found within Uptime.com’s website monitoring user panel, under: Billing → Subscription.