Uptime.com is growing more than 100% year-over-year and accelerating. For this role, Uptime.com is looking for a talented Product Owner/Manager to help continue to build out our industry leading, award winning & customer pleasing monitoring solution. Uptime.com is collaborative, has interesting and elegant tech and our customers love us https://www.g2.com/products/uptime-com/reviews. This is a remote work position. We’re a team of unicorns - if you think you are too, tell us why!
Role & Responsibilities
Work with internal & external stakeholders to define & spec out new features & upgrades to existing features that meet users’ needs & requirements.
Conduct customer-facing user research iteratively throughout the Software Development Lifecycle to discover user needs, identify use cases & validate that the planned solution will meet the users’ expectations.
Conduct competitive analysis to identify competitive strengths & weaknesses & opportunities for product improvement.
Create low fidelity mockups/wireframes to facilitate both internal & external customer conversations.
Collaborate with the UI Design Team to iterate on elegant & highly usable designs that will delight the Uptime.com user community.
Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.
Collaborate with Product Marketing on product launches.
Tech savvy with high tech experience and/or a technical academic degree as well as comfort with highly technical products, end users & colleagues.
Knowledge & experience with the software development lifecycle.
Professional experience in product development, product management, project management and/or another related technical role.
Detailed-oriented, organized, systematic, analytical, thorough & methodical.
Strong English written & verbal communication skills.
Prior experience in and/or empathy with Site Reliability Engineering (SRE), DevOps, IT in monitoring, using Uptime.com or a similar product.
Worked in the domain of enterprise software, B2B SaaS and/or business continuity.
Prior User-Centered-Design experience &/or education in usability, U/X, user research.