software outage sabre american airlines

Software Outage Grounds Flights at Several US Airports

Air travelers in the United States experienced significant flight delays yesterday due to a software outage.

People traveling on American Airlines, JetBlue, WestJet and Alaska Airlines were unable to board their flights due to problems with Sabre software.

The Software Outage So Far

The outages began around 11AM on March 26, and were resolved about 40 minutes later. Sabre has yet to announce what caused the massive software outage. They did acknowledge the “system issue” on Twitter after the software was back up and running.

Airline personnel tried to alleviate problems by requesting paper boarding passes from passengers.

The Tweetstorm

Even though the outage only affected a handful of airlines, air travelers nationwide were met with unusually long wait times with many frustrated travelers tweeting photos of long lines.

About Sabre

Sabre is one of the largest travel software companies in the world, which handles approximately $120B of travel transactions annually. Their customers include over 400 airlines and 220,000 hotels.

Other Outage Coverage

For more information on major outages, check out our monthly outage reports and coverage on major events when they happen:

February 2019 Outage Report
January 2019 Outage Report
2018 Major Outages
December 2018 Outage Report
November 2018 Outage Report
October 2018 Outage Report
September 2018 Outage Report
July 2018 Outage Report
June 2018 Outage Report
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Sharon McElwee is's former content manager.

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