Is Your Website Monitoring Service Telling the Truth?

The process of monitoring a website is not entirely error-proof. Systems crash, data can be miscalculated, and signals can get crossed. As a website owner, you might be wondering whether or not your website monitoring service is being completely honest with you. 100 percent uptime sounds great, but in reality, those numbers are nearly impossible to sustain. Instead of second guessing your website monitoring service, you can take matters into your own hands.

Compare and Contrast

There are dozens of free website monitoring services on the Internet. If you’re skeptical of your latest uptime report, you can try signing up for another monitoring service and compare the results. If there are any discrepancies, you can talk to your current service provider as to why the report may be off.

The Social Effect

Social media and website monitoring are a match made in heaven. Both tools are essential to maintaining an effective website, especially if you’re running an online business. If you suspect that your uptime reports are inaccurate, you can turn to your next best option: your customers. Try posting a friendly message to your users asking them to report any downtime or a delay in services. If some of your customers report issues on their end, you can compare their findings with the data on your uptime reports. Once, you’ve fixed the issue with your website monitoring service, you can focus on addressing your customers’ needs. You can’t fix a problem if you don’t know it exists.

Addressing the Problem Head On

Whenever you find a problem with your website monitoring service, it’s important to bring it to the company’s attention. Discrepancies could be a minor issue that needs fixing or a sign of poor customer service. As a website owner, you can’t do your job effectively unless your website monitoring service does theirs first. Make sure that your service provider is always on the right side of the truth.

Uptime is dedicated to complete accuracy in all uptime/downtime reporting. If you have any questions about your reports, please let us know!

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