GDPR Compliance With Uptime.com | What You Need to Know

Uptime.com is GDPR compliant as of 2021. Becoming GDPR compliant required an organization-wide dedication to maintaining privacy and security to meet these new standards. These updates impact everything from working with support to our team logging in for work each day.

Today, we’ll tackle what GDPR means to our organization, how these changes affect your usage of Uptime.com, and what we’re doing now (and into the future) to protect your personal data.

What Do You Need to Know About GDPR?

GDPR compliance is a very real concern for consumers who are witnessing data breaches and looking to secure qualified vendors. Safeguarding your personal data is as important to us as it is to you.

Your Personal Data

Uptime.com complies with the GDPR definition of personal data. This means we consider information such as email addresses, names, and phone numbers as identifiable and we have developed a number of protocols in-house and across our organization to protect your personal information.

What We are Doing

Uptime.com has taken several important steps in GDPR compliance:

  • Dedicated training: We have created training internally to raise awareness throughout every level of our organization, from our support representatives all the way through accounting and management.
  • Dedicated leadership: We have appointed a Data Protection Officer (DPO), who can be reached at dpo@uptime.com. If you have questions about our policies, feel free to email us. Our DPO is also in charge of document collection and usage of data customers have entrusted to us.
  • Partners & Stakeholders: We have assessed, and continue to assess, all third-party providers, sub-contractors, and partners we work with to ensure we are working with partners who actively address the security and privacy needs outlined here.
  • Privacy Policy: We have also revised the Uptime.com Privacy Policy to reflect our commitment to GDPR privacy laws, and the data handling practices we have outlined here.

Changes to Uptime.com

You have probably noticed our privacy policy now appears at the bottom of your screen when you visit our site for the first time (or in private browsing).

We’ve also revised our disaster and security management policies, which are available upon request.

Looking to Start GDPR Compliance?

The undertaking is no small task, but with persistence and an organizational focus you will get there. GDPR is not just about compliance, it’s a statement you make to your end users that says you take their information and their business seriously. If you are in a startup and thinking about GDPR compliance, here is what worked well for us:

Start Now

GDPR is not like flipping a light switch. It takes time, especially as your organization grows. You need to work GDPR regulations into onboarding and operations, meaning many people need to comply with many policies. Some of those people may be offsite, others may not have a hand in the day-to-day operations of your organization. Starting now allows you to find these holes and plug them up over time.

Develop a Breach Plan

GDPR discussions tend to revolve heavily around data protection. They may not delve so deeply into data breaches. Data breaches won’t wait until your compliance is ready, and you may not even discover them until months or years after the fact. Breaches are complicated, and GDPR complicates things further with rules that determine when you need to report a breach.

Reporting requires a public statement and accountability most startups probably haven’t considered yet.

Set Expectations Up Front

Every sale counts for startups especially, so it’s tough to have to tell someone “we don’t have this now, but we will soon.” Set those expectations up front with your end users, and work behind the scenes with stakeholders to set a reasonable deadline for implementing GDPR. Some of those end users will wait and do business with you anyway, others will go elsewhere and some who left will come back to you.

Setting GDPR as a long term goal with clear milestones and long term benefits will help you stay on target.

Working with Uptime.com

Uptime.com products and services meet GDPR compliance principles of privacy by design and default as outlined in Article 25 of the General Data Protection Regulation (GDPR).

Adherence to these standards means our products have appropriate privacy and security features embedded within their design, and that Uptime.com capably supports the data subject rights called out in the GDPR.

Whether we have just welcomed you aboard, you’ve been with us for years, or you’re checking us out for the very first time, we are committed to protecting the data you entrust to us.

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Richard Bashara is Uptime.com's lead content marketer, working on technical documentation, blog management, content editing and writing. His focus is on building engagement and community among Uptime.com users. Richard brings almost a decade of experience in technology, blogging, and project management to help Uptime.com remain the industry leading monitoring solution for both SMBs and enterprise brands. He resides in California, enjoys collecting and restoring arcade machines, and photography.

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