The Link Between Website Downtime and Employee Vacations
Summer is finally here. For those in colder parts of the country or the world, it’s a welcome time, but website owners need to think ahead. Summer means lots of things, but for businesses, it means employee vacations that can complicate a company’s operations.
With employees out of the office, and supposedly off the clock, a company’s continuity is broken. When a company’s website crashes, the person responsible for fixing it may be on the beach and not answering a cell phone. Since this is a common occurrence for businesses, the key is to have a good plan going into this time of year that can serve as a guide for all website operations going forward.
Sometimes with small companies, it’s hard to have several backups in place. Usually one person handles one job, but website operation needs to have a plan. The person primarily in charge of keeping the website operational must train another person in house. That may be the CEO, a co-worker with similar responsibilities, or just someone that wants to learn.
If a company outsources its web hosting, which is incredibly common and usually recommended, there needs to be multiple people in the company that have the contact information for the provider. There also needs to be a list of names at the hosting provider that a company can contact if they need help.
Website downtime can be incredibly expensive. Not only can companies not make revenue, they can lose out on potential customers, along with spending company resources to fix the problem. While all downtime is bad, the longer downtime lasts the worse it is. A site being down for 10 minutes is not as terrible as a site that goes down for an hour. Summer presents a scenario where website downtime can grow without the proper redundancies in place. No matter the size of the company, there needs to be many people with responsibility over the site.
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